Cinnea offers customers the facility to exchange goods or obtain a refund. The goods must be in a new and unworn condition, in their original packaging, that the customer provides a proof of purchase and they are returned to us within 14 days of receipt.
Under Distance Selling Regulations, you may cancel your contract with us within 14 days without having to specify any reasons. This can be done either in writing (e.g. email to widerruf[a]cinnea.de or letter) or by returning the goods. The period begins on the later of the date of receipt of these cancellation rights or the date the customer received the goods (in case of recurring deliveries of the same type of goods the date of receiving the first partial delivery).
Goods must be returned to Cinnea Shop, Retour Department, Schulstr. 50, 26180 Rastede
In the event of an effective cancellation, any contributions received by either party must be returned and, where applicable, any benefits received (e.g. interest) are to be surrendered.
If you are not able to return all or part of the goods or only in deteriorated condition, you are obliged to reimburse us with the respective value. This shall not apply in the event that the deterioration of the surrendered goods is due to the inspection of the goods as it would have been possible in a shop. However, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as your own property and refraining from all actions that may affect their value. You have to bear the cost of return. Transportable items are to be returned at our risk.
(Complete and return this form only if you wish to withdraw from the contract.)
I/We* hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following
Ordered on ___________________ (*)/received on _______________________(*)
This cancellation policy is not intended for commercial buyers.